In August 2012, Courier Post successfully met the quality standards required to maintain its ISO 9001quality accreditation. The assessment was audited by The British Assessment Bureau who themselves are accredited via UKAS (United Kingdom Accreditation Service) which is the only accreditation body recognised by the British government to assess organisations that provide certification, testing, inspection and calibration services. ISO 9001 is the quality benchmark designed to ensure process management is at the heart of good business practice. Expectations of continual process improvement and tracking customer satisfaction are central to the accreditation.
Director Graham Hayes says: “We’ve put a great deal of effort into implementing the requirements of ISO 9001; we have embraced the process and use it as a self-review exercise. We are pleased to announce that, in this latest assessment, we have successfully maintained our management system in line with the requirements of the Standard with no non-compliance issues reported.”